Welcome to Fight Gear Shop’s FAQ section! We’re here to answer all your questions about our premium combat sports equipment, shipping policies, and more. Below you’ll find detailed information to help you make the most of your training gear shopping experience.

About Our Products

What types of combat sports equipment do you offer?
We specialize in high-quality gear for various combat sports including Muay Thai, MMA, and boxing. Our product range includes:
  • Gloves (boxing, MMA, and kids’ sizes)
  • Protective gear (shin guards, elbow pads, groin guards)
  • Training equipment (focus mitts, body shields, kick pads)
  • Compression wear and gym clothing
  • Specialized kids’ training equipment
  • Gym bags and accessories
Do you carry products from specific brands?
Yes! We proudly stock premium brands like Fairtex and Twins, known for their quality combat sports equipment. All our products are selected to meet the demands of serious fighters and training enthusiasts.
How do I choose the right size for gloves or protective gear?
Each product page includes detailed sizing charts. For gloves, we recommend measuring your hand circumference and referring to our size guide. If you’re between sizes or need special sizing advice, email us at [email protected] for personalized recommendations.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been shipped yet.

Shipping & Delivery

Where do you ship from and how long does delivery take?
All orders ship from our warehouse in Ansonville, US. We offer two shipping options:
  • Standard Shipping: 10-15 days via DHL/FedEx ($12.95 flat rate)
  • Free Shipping: 15-25 days via EMS (for orders over $50)
Processing time is 1-2 business days before shipment.
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. International customers should note that customs fees may apply depending on local regulations.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s progress 24/7 through the carrier’s website (DHL, FedEx, or EMS).
Pro Tip: Combine multiple items in one order over $50 to qualify for free shipping while ensuring all your training gear arrives together!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging with all tags attached. To initiate a return, email [email protected] with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take to process?
Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Support

How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our warehouse operates Monday-Friday, 9AM-5PM EST. Email support is monitored during these hours, with responses sent within 24 hours.
Where is your physical location?
Fight Gear Shop is headquartered at:
756 Hemlock Lane, Ansonville, US 28007
(Please note this is a warehouse facility, not a retail store)
Warrior’s Promise: At Fight Gear Shop, we stand behind every product we sell. If you’re not completely satisfied with your gear, we’ll work with you to make it right. Your training journey is our priority!

Still have questions? Contact our fighter support team at [email protected]